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LLMRAG
AI support on Instagram and the website (LLM + RAG)
We take over first-line support on Instagram and the website. An LLM + RAG bot answers customer questions itself, drawing on an up-to-date base of listings and conditions — without a manager.
Client: A real-estate agency in Georgia working with foreign buyers. The main flow of inquiries comes through Instagram and the website.
Introduction
A stream of repetitive questions in DMs and on the website eats up managers’ time, and some inquiries get lost in the general feed. We move this stream to an AI that answers instantly and around the clock, freeing people for real deals.
Pain → Request
The agency was flooded with the same questions: how many apartments are available, does a purchase grant residency and from what amount, can a Belarusian citizen buy, do they accept crypto. A live person answered all of it by hand, and at that volume some inquiries simply got lost in the feed. The ask: take the routine off the managers and stop missing leads.
How many units are in stock?
3 options available, sending photos
Does buying qualify for residency?
Yes, from €150k you can apply
The project
We deployed an LLM + RAG chatbot on Instagram and the website. The bot relies on an up-to-date base of listings and conditions on residency, payment and availability, so it answers to the point rather than with templates. It closes typical questions itself and hands complex inquiries to a manager.
Message
→LLM + RAG
→Knowledge base
→Answer
Impact
Managers freed up an enormous amount of time — routine answers moved to the AI. Everyone now gets a reply instantly, at any hour, with no leads lost in the feed. Customers get an answer immediately instead of waiting for a person to free up.
Conclusion
We cover first-line support where everything used to rest on a single person and their capacity. The solution works on both channels at once, scales to any volume of inquiries, and misses no customer.
73%
of requests handled without a manager
Tech stack
LLMRAG